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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brian Milot

October 15, 2024

5  out of  5
rating by Brian Milot
"Keely was on it with my app data issue and we got it all worked out. I appreciate her follow ups as well😊"
We responded:
"Thanks for your kind words Brian."
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Bobby Grigsby

October 10, 2024

5  out of  5
rating by Bobby Grigsby
"I'm pleased to be a customer of this organization. Debra is always my go-to person for my insurance needs. She and Judy are always extremely helpful, courteous, professional and efficient in their service to me. I've been their customer for many, many years and will continue to be. Great people and great service!!"
We responded:
"Hello Bobby, I’m so grateful that you took the time to let us know the job we are doing and will continue to do for you. In Debra and my book, you’re a five star customer who appreciates the added value we offer with our personal approach and that makes us feel appreciated. Thank you for your review !"
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Laura Pence

October 9, 2024

5  out of  5
rating by Laura Pence
"Roadside assistance for a new car battery helped me so much and saved me a lot of time and money! I had a new battery within 2-3 hours and only had to pay for the battery itself. The entire process was extremely easy and I am very thankful for State Farm’s roadside assistance!"
We responded:
"Thank you, Laura. I am so glad you had a good experience! "
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Tom Westerheide

October 1, 2024

5  out of  5
rating by Tom Westerheide
"Debra Bassham is the best StateFarm Representative EVER. She has always been so nice and willing to help with whatever issue I might have. She is a very hard worker and knows so much about insurance. I am blessed that Debra has taken great care of me for over the 35 plus years I have been with State Farm. Thank you so much!!!"
We responded:
"Tom, thank you for Debra’s glowing review. She has always valued her customer relationships and put ex their best interest first as long as I’ve know her. It’s good to know that customers like you recognize her work ethic and character. Thank you once again. — Judy Samuel, Agent🤗. "
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Dennis Omari

September 25, 2024

5  out of  5
rating by Dennis Omari
"Best around. Treat my family and I like family always. Truly a blessing to insure with Judy Samuel’s branch"
We responded:
"Dennis! I’m so honored that you feel this way. You and your family are more than customers to us - family !"
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fortworthron

September 25, 2024

5  out of  5
rating by fortworthron
"I've recently switched my car insurance to Judy Samuel State Farm. Working with Debra at the office has been really easy. With a single call, I was able to get insurance on one car stopped, set up starting insurance on another new car, and had insurance ID for the new car emailed to me in mere minutes! Thanks Debra at State Farm... :-)"
We responded:
"Thank you Ron. What a great compliment to Debra that you took the time to write this heartfelt review. We are looking forward to building a long-term business relationship with you.📞call anytime "
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Angie Weiss

September 20, 2024

5  out of  5
rating by Angie Weiss
"I write this post to brag specifically about Debra the great! Do we love State Farm? Not always. Do we love Debra who works in Judy Samuel's office for State Farm? YES! Every time I call Judy Samuel's office, Debra is the absolute best. If you are weary about StateFarm, I completely understand. State Farm is a huge company with TONS of employees. The branch that you choose matters! I have searched far and wide..... Judy Samuel's office is the BEST branch, and the reason is because Debra answers the phone to help you out. Debra treats you like family. She has helped me every single time I have called the branch. She is knowledgable, reliable, and helpful. Night and day difference from my previous State Farm branch. Thank you Debra, for all that you do. State Farm is lucky to have you!"
We responded:
"Angie- this was a much needed end of the week compliment for my hard working Team member. Thank you so much for taking the time to spell out it what personal service from a dedicated customer oriented person means to you! "
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james wilmot

September 18, 2024

5  out of  5
rating by james wilmot
"Top notch front office staff and outstanding agent. Deborah and Judy are the greatest! Very knowledgeable and knows how to get you the best deal!"
We responded:
"James - we value your opinion and the time you took to write this meaningful review. You made our day! "
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Timothy Monroe

September 12, 2024

5  out of  5
rating by Timothy Monroe
"They were great. I had questions about online payment, they gave me an answer, were very polite and accommodating. Good people!"
We responded:
"Hi Tim, we think you're "good people" also and have enjoyed working with you over the years! Thank you for your review- it's nice to know personal service still matters! "
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Robin Mullenaux

September 11, 2024

5  out of  5
rating by Robin Mullenaux
"Judy Samuel and her staff have always been there for anything I have needed. Always prompt to call back and the nicest people to speak with. I have never had an issue they were not able to resolve."
We responded:
"Robin, thank you for your kind words and for your loyalty to State Farm and my agency. I value our long-time relationship and trust in our ability. "
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Jennifer DeMotto

September 10, 2024

5  out of  5
rating by Jennifer DeMotto
"Judy Samuel is the best. Many years of service and she always gives great advise and answers all my questions."
We responded:
"Jennifer - THANK YOU! You're more than a customer to me and deserve 5 stars for just being the honest, conscientious, kind and responsible person I have always known you to be. "
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Terry Mullens

September 4, 2024

5  out of  5
rating by Terry Mullens
"Judy and her team were very helpful with a recent homeowners claim. They were able to communicate with adjusters and adjusters managers where I was unable to. Through the long claim process I felt like I had someone actually “on my side” effectively going to bat for me all the way. Judy and her team did something I was unable to do on my own, speak directly to a claim handlers manager that brought my claim to a satisfactory conclusion. Thank You Judy, Debra, and Keely :)"
We responded:
"Terry- it means so much to us that you took the time to leave this review and appreciated our help. Helping our customers through the ever changing claims process is part of our mission statement. It was our pleasure to help!"
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elisa ross

September 3, 2024

5  out of  5
rating by elisa ross
"Judy Samuel's team has been very expediious with handling my time sensitive request. Keeley has been prompt to respond and offered superb customer service."
We responded:
"Thank you, Elisa. We specialize in personal prompt service because we understand LIFE! And we will continue to provide this to you. Thanks for believing in us and this wonderful review! "
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Kevin Barnes

August 27, 2024

5  out of  5
rating by Kevin Barnes
"Anytime I call or email, I get fast response"
We responded:
"Kevin-Thank you for letting us know that you like our fast response! That's how we provide personal service to our customers. And you took the time to notice it which makes us feel appreciated. "
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Brandon Cotanay

August 26, 2024

5  out of  5
rating by Brandon Cotanay
"It is hard to give a good review to essentially what is a bill, but all the girls in Judy Samuel's office are extremely helpful and super polite. Their office is also conveniently located."
We responded:
"Thank you so much, Brandon. We would like to give you five stars as well for being such a patient and understanding Customer all the time!"
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cathy brown

August 19, 2024

5  out of  5
rating by cathy brown
"Outstanding customer service and reliable insurance coverage across the board."
We responded:
"Cathy! We love having you as one of our very special long time customers and value your words more than you know. Thank you! "
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Ryan H

August 15, 2024

5  out of  5
rating by Ryan H
"Incredible personal service. Always easy to work with and truly care!"
We responded:
"Thank you Ryan! That means so much to us. "
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Linda Thomas

July 29, 2024

5  out of  5
rating by Linda Thomas
"Safelite replaced my cracked windshield last week and did a great job! They also did the work more quickly than they had told me it would take. Thank you Safelite and thank you State Farm for recommending them!"
We responded:
"Thank you Linda! "
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Lydia Miller

July 19, 2024

5  out of  5
rating by Lydia Miller
"Super fast, thorough service. I've had Judy Samuel for over 10 years, and I've never been disappointed with them!"
We responded:
"Thank you, Lydia! It means so much that you took the time to write this review. Really makes our day."
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Frances Lucas

July 18, 2024

5  out of  5
rating by Frances Lucas
"Keeley is the epitome of outstanding Customer Service Representation. She is extremely customer oriented and truly deserves Five Stars in all aspects of customer service, especially courtesy, and knowledge. I felt such great joy having Keeley to assist me with the service needs for my late Brother's Estate. From the very beginning of our communications, Keeley was super empathetic and owns a very soft and warm voice inflection. She is like a breath of fresh air and a blessing to me. Keeley kept me apprised of the ongoing progress of my issue through frequent updates and feedback via both phone and email. I thank Keeley for her dedication and perseverance in resolving my issue, and for being my customer-oriented Care Representee. I highly recommend Keeley for your State Farm customer service needs. Thank you for having Keeley on your staff. She is a valuable asset for your State Farm Organization."
We responded:
"Francis, I’m so taken aback by your wonderful detailed And heartfelt review. I’m so proud that you knock your socks off Customer service."
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diana williams

July 17, 2024

5  out of  5
rating by diana williams
"We have had Judy Samuel as our State Farm agent for years. I cannot say enough about her sraff and their wonderful service. Keely handled my issue within a few minutes! Totally reccomend!"
We responded:
"Diana - thank you for taking the time to give me this feedback. Keeley is a new addition to our team and I’m so proud that she provided you with excellent customer service! By the way, we love having you as a long time customer also. "
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Ret

July 1, 2024

5  out of  5
rating by Ret
"I have been with Judy Samuel State Farm for twenty years. Judy (and Deborah!) have always treated me well (and are fun to visit with). Judy and Deborah are always quick to respond to calls and emails. I am even so more appreciative of them after dealing with the cut-rate ins co of the driver that crashed into me while sitting at a red-light. It is good to have a dependable insurance company and good to have an honest and caring agent."
We responded:
"Thank you so much for your thoughtful and honest review. It really touched me and Debra to hear that we make a difference to especially when things aren’t going your way. That’s what State Farm is about - relationships- and we sure do value yours. "
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Philip Miller

June 28, 2024

5  out of  5
rating by Philip Miller
"Kelley was super helpful and proactive in resolving my questions with my policies."
We responded:
"I’m so glad to hear this Phillip. We value our long term business relationship and hope to exceed your expectations in the future. "
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Stephanie Jones

June 28, 2024

5  out of  5
rating by Stephanie Jones
"Debra has been assisting me for years and she is always a joy to work with. She's friendly, knowledgeable, and professional. I always receive a quick response to questions and she offers solutions when they are needed. She is an asset to State Farm."
We responded:
"I’m so glad to hear that you’ve had a wonderful experience with Debra over the years. We value our long term business relationship and hope to exceed your expectations in the future as well ☺️"
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Doug Hazlewood

June 27, 2024

5  out of  5
rating by Doug Hazlewood
"I enjoyed my visit with my State Farm Agent today. She gave me everything I needed in a very friendly watt."
We responded:
"Thank you for your kind words, Doug. We are so glad that you joined the State farm family."